Going back to safety, is there something you could give to our readers as they're running their businesses on a much smaller budget. Nous sommes dsols pour la gne occasionne. When he's ready to sell, you're at the doorstep and you're saying, Let's talk seriously., The second part is, and I always say to them, This is the most important part. Its got to be a culture fit with the business you are. No surprises from John Myers. Paul Giannamore: They're thin down in Texas. Now you're surrounded by all sorts of subject matter. When we don't enforce the back-end policy and you walk by it and they know that it's a policy, let's say I walk right by it and they go, It's not for real. He saw that. You've got low route density. Honest as the day is long. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. To a large degree, Rollins has a portfolio of independent brands. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. I talk to customers ten times a year. We brought something to a close. If they're getting it, then there's hope for the middle 70 that I can make sure they're getting it. I went over to London and he was kind enough to sit down and kind of giggle at me and look at me like Im a young kid trying to buy Rentokil North America. Patrick, I'm commandeering a lot of questions. Ive been thinking these were the steps to a career path to do X. Years ago, Steritech was a good company with good specialists. That one's not there. What we've done is decide to go to regional brands. It's important to show up at a customer's operation and talk to him. Let's buy everything and call it Terminix. We're not doing a good job at tick control, either. Please enable Cookies and reload the page. My boss has been involved for twelve years. They don't put me with bad guys. 10% of the jobs that we fill are filled outside of the market for one reason or another. You and I talked about the Brandon Hier episode, which we wanted to do. If you're all expecting every 9,000 employees to hear my voice and act on it and not be dependent on hearing your voice on the same strategy, were in big trouble. Big things that allow businesses to scale rapidly are having the appropriate organizational design and having the appropriate incentive structures. We spend a lot of time with anxiety about those things. They still work for us. I stole it from Cintas. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. You take a job for Rentokil North American. Back in the day, it was Alex Nigh doing everything. They had aspirations to make North America big. John Myers: I worry about 2 or 3 things all the time like a safety issue. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. For example, you've got a bad environmental issue where you sold a software program that you don't have title to. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. I didn't know if that was a leave-over so to speak from your prior career of being a biz dev guy or if you looked at it from a CEO perspective and thought to yourself, I got to be out there with these customers. I'm going to flip it the other way. They gave me the job, which was good. That was me and not you, John. Speaking of Ransom. That was a bad mistake on my part. Paul Giannamore: Where did you get your start, though? This might be the first time they had a pest control service. I promise the two of you that I'm going to take a picture of it when I leave here. I've talked to you and Bobby about this for years. If I had a parachute and dropped you in as CEO of a $5 million business, you run a $5 million pest control business. The technician didn't die, but there was an accident. My limitations for Presto-X is we had a couple of clients that needed some commodity fume and they developed a relationship where we could call them and send out some commodity fume. As you might imagine, if you want an account, Anheuser-Busch was the account to have. Eventually, after seven hours, no one can do that. It's a way of imparting value and information. Rentokil North America "john myers" Reviews | Glassdoor When we get several folks that come over for 2 to 3-year assignments, it's amazing the quality of decision-making we have. What was the first stop on your train? John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. per informarci del problema. For the most part, it was him doing everything from the front-end valuation submitting the approval memo, the Investment Committee to going out conducting DD and executing the deal. Paul gets some crazy stories., Paul Giannamore: I always hear crazy stories.. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. Someone's going to call up and say, I've got blank. No kidding. As soon as you've answered the why, then the KPIs become evident about what you should track. We don't incentivize for. Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales. Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. Rentokil retained those names based on regions or localities? John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. John scaled a regional pest control company to a national empire, and he's . She doesnt even know this podcast exists so I'm safe. He was bright and driven with a record of taking a company from X to a public company. What are your thoughts on brand equity? Rentokil Initial plc was founded in 1903 and is headquartered in Camberley, the United Kingdom. Not the John Myers you were looking for? I think of the fatalities, the accidents. There's continuity and discussion. Do people think differently? As we've gotten bigger, I've been careful to ensure that I have some folks that are experts that are looking for my opinion rather than dependent on my expertise. She said, How much are you getting paid? I said, I'm not exactly sure either. It bounced around a little bit. Shifting away from Rentokil specifically but in some of the takeaways that I heard John said was,1% in customer retention is 1% in organic growth. I have not personally thought about customer retention that way. Paul Giannamore: When I think about what Givilim was talking about, Certus has bought a lot of small businesses. If you need more lookups, subscriptions start at $39 USD/month. It's a little bit of nuance but it's important to describe because it describes what I work on. om ons te informeren over dit probleem. At the time, from an operational perspective, it was largely viewed as almost a reverse merger. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. Inside, he said, Day one, we started with my boot up your butt. In early 2006, Rentokil closed the Ehrlich transaction. Remuneration In order to secure the new directors, the following arrangements have been agreed, which will be subject to shareholder approval at the forthcoming AGM. You grew up in Connecticut. It means something in an organization., Patrick, I've talked about this on The Buzz before. I don't see Rentokil being sold anytime soon. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. John Myers Overview CB Rank (Person) 51,917 Primary Job Title President and CEO Primary Organization Rentokil Initial Location Reading, Pennsylvania, United States Regions Great Lakes, Northeastern US Gender Male LinkedIn View on LinkedIn John Myers is a President and CEO at Rentokil Initial. How will we know that we're doing the right thing? Alex started in 05. It does take a few good listening skills as you might imagine. I already said yes. I'm working for this amazing company and this incredible boss. I was thinking we needed 1-800 numbers so we could track the calls and all those change things. That's not to exclude others. When you do that, great things happen. There are good people there. If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. You and I talked about some of the acquisitions that we've all wanted to make. Go to work for a good boss and a good company. Patrick Baldwin: It's been days since we've interviewed John Myers so I did my research. John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. The other thing, Patrick, is this job is a lonely job with the people reporting to you. Co-Produced, Edited, and Mixed by Dylan Seals of hdaudiopost.com, Patrick Baldwin: Paul, I appreciate you getting John Myers on The Buzz. Patrick Baldwin: It sounds like brand equity. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? I was the head of sales and marketing for the UK. What makes Rentokil attractive compared to some of the others out there? How John Myers unified Rentokil North America around a common - SBN Patrick Baldwin: That is interesting. If money and terms were equal, I want to know, how would you describe Rentokil in comparison to other strategic buyers? Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? Maybe the technology's moved on since we did that last. There are lots and lots of examples. Why do you get out there and spend time with these customers? The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! They're not trying to hurt me. What I know about Rentokil is from meeting with John Myers and seeing Presto-X truck here in the area. Patrick Baldwin: I didn't mean to bring it up. He kicked off the letter to Andy who returned a letter to me with his own commentary. I was ready to go at it., I sent a letter to Alan Brown proposing the acquisition. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. He's got over twenty years of route-based service business. Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction. I was always willing to learn. Rentokil North America does maybe $200 million in revenue. You're in Dallas. Its finding the best talent irrespective of where they are in the world. This sounds negative but hopefully, it's not. It makes no sense to do that.. excuses voor het ongemak. That gives me trust and faith that the same people are going to be around., John, this isn't for you to say but I'm going to say it because everyone in this industry knows that I don't mince words. For me, it's always been less about career planning and more about opportunistic action-taking. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. Once they stick around with the business for longer than eighteen months, the technician builds a relationship. They were competing with Crown Cork & Seal. As the company gets bigger, it's got to be the method you use to achieve results. Ill give them credit. Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. John Myers: You're hitting both points, by the way. Paul Giannamore: John Myers is a great guy. Is it the same in the UK? The best word that comes out of that is you developing humility.. Were excited when we hear how they did that and have taken those ideas and made them the North American solution., Patrick Baldwin: Can you give us an example?, John Myers: I remember when we bought Steritech. If you get hiring, training, and development right, you're going to be amazingly successful. Paul Giannamore: At the time with VDA, you were pretty sure you werent going to do the deal in the beginning. In a lot of ways, Rentokil is similar to Anticimex. John Myers: Youre a big liar. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. I took the next job that was offered to me. He said, Rentokil North America is core to our business. That's an entirely separate episode on customer retention measurements. We all need a strong Terminix. You're explaining to the potential seller, Why choose Rentokil? What are those differentiated capabilities? It had to do with some fish. Paul, thanks again for getting John Myres on The Buzz. I don't know how you guys are when you're on a plane but I typically dont talk to my seatmate much., Patrick Baldwin: Especially if it's my wife.. That's why early in his career he decided it was important to head back to school to earn his MBA. All of a sudden, they're going to turn this thing into some European nightmare. It was largely a residential kind of general pest business. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. He's been in the trenches over the years. Embedded in there is an obligation that they are going to return home safely to their families. You're $5 million, $15 million, $50 million, or whatever. John describes the nuanced difference between success and excellence as his company has grown. Now you're going to be pushing $1.5 billion in revenue. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. He steps in on day one and he already has route-based service, business experience. Paul Giannamore: They come over to learn the right way to do things. More revenue per hour helps you to be able to support some of the other spendings you want to make on marketing and the like. One is you talk to your boss before you apply for another job. When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?.
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