I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. I did not even know I had a package from them. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. Absolutely useless. written by On the day they were meant to collect the parcel, they didnt show up or contact me. Eddie1982 Phone line cuts off regulary. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. TNT have been a complete let down on the delivery of a critical, time-sensitive package. Dont use them! Does anyone know if TNT are responsible for delivering the old passports. Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Delivery is attempted literally 5 minutes after she leaves the house. on 15/10/2021. Absolutely hopeless. How do I prepare an international shipment? THey said 3-4 days and I'm waiting on 10th day and still no news. Anyone can write a Trustpilot review. Consignments may also attractsurchargesforadditional services. Where can I find the shipment (consignment) number on my invoice? I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! I attended the passport office on Weds 10 Nov to lodge my application. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Please include a daytime phone number. Can't even stay on hold. I went online i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? They make it impossible to contact them!! I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. Find information on our most convenient and affordable shipping and mailing services. | Read 921-940 Reviews out of 1,008 2023 Trustpilot A/S. WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Which goods are considered dangerous or hazardous goods? After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! Explore in 3D: The dazzling crown that makes a king. We received regular updates and they have saved our holiday, cannot thank TNT enough. Copyright 2000-2023 M2N Limited E. & O.E. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. I was given a delivery by date, which was acceptable. On the day they were meant to collect the parcel, they didnt show up or contact me. 67095491. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. That would be worth knowing. TNT customer service is horrendous, some of the agents there are very rude. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard and now this at the passport office. I'm here to help you with your questions regarding FedEx services. JavaScript is disabled. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Shipments that travel outside the European Union must be accompanied by a commercial invoice. Wish I have not paid extra 5 for this service. Absolutely bad service from them delivering my BRP.Stayed at home all day on Friday and Saturday. TNT customer service is horrendous, some of the agents there are very rude. WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. The support documents are received today, which is 20 days after receiving the passport. Honestly sh**t service, this company needs to be shut down. Simply type it in the box below and one of our community will give you an answer. First get a text yesterday , passport out for delivery . AVForums.com is owned and operated by M2N Limited, Arranged for a Friday collection next day before 12. WebThe interior of a T&T store On March 5, 2007, The Tyee reported a case of a foreign temporary worker who claimed to had been exploited, and had his passport seized by T&T Supermarket. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. So far nobody has tried to contact me. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. Yes, it is missing, but stolen is another matter. I had to give them delivery instructions on how to get to my property and my contact number before it was delivered BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. This company are a joke , 03 automated call line can't speak to a person . My BRP is supposed to be delivered by them. Ive only just got over how stressed I was last weekend. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! TNT service is completely dreadful, and extremely poor. Not even sure if they actually knock on my door or not. 2023 Trustpilot, Inc. All rights reserved. It really is appalling customer service! will hopefully give you some great answers that you find useful. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish I have found the reviews for TNT to be very accurate. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. Very unprofessional, AVOID !! Im going to ask next time I go to the Post Office. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. There is no contact with them. Please refer to theHow to ship internationallysection for more details on how to handle customs and find out more about export control. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving I ordered some garden equipment which was despatched in three parcels via TNT. To see all content on The Sun, please use the Site Map. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. No delivery, no update saying that they weren't delivering, absolutely nothing. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. There have been many complaints about TNT, who have a 77 million, three year contract to deliver passports, over the delays and a failure to get a response from customer service. It reads: "In recent months thousands of us have experienced significant delays in getting our passports delivered. on 03/06/2019. Like this everyone of us should open a petition for home office to He sorted out my delivery. 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. THIS IS FRUSTRATING, written by Andre09 It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. Did you see the email address I posted on Friday? Do better!! My passport was produced and dispatched the next day. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. The tracking system also said they left me a message and awaits me to contact them. Your experience can help others make better choices. You are using an out of date browser. TNT were due to collect a parcel from my home address and then deliver a replacement. The automated service and the actual customer service agents of TNT were very unhelpful. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. WebJoin the 6,595 people who've already reviewed TNT. I wouldve been better off speaking to the automated lady. Honestly sh**t service, this company needs to be shut down. Ill give them Monday and Tuesday to at least attempt a delivery. please consider. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. The BBC is not responsible for the content of external sites. Been on hold on the customer service phone line for nearly 3 hours yesterday. My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. The company assured me it had. This company doesn't have the security to work with important documents such as a Resident card. This is not a delivery company I would recommend to anyone, written by written by Really distressed.". Although, thankfully, Ive received my new passport my old passport hasnt been returned yet. I had been in all day! You should have reported it stolen days ago. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. All rights reserved. Now I have to wait another day for a package that I needed 2 days ago. This delivery date has successively been rolled to the next day for a week now. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. written by It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Some people receive their passport in as few as 15 days, while some have to wait a lot longer and have missed holidays due to this. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. I dont want friends and relatives to go through this when they need to renew their passports.Have had a reply from m MP who just advises me to complain to TNT! Could downloading Randox's travel App leave you at risk of being scammed? Not even sure if they actually knock on my door or not.
tnt passport delivery problems