Have you disputed the charge with your payment card? I will never use them again in life. Apparently though you may end up here by accident just by clicking on a link when you google for hotel deals or when you are on a hotel deal website. The reservation for the Red Rood Inn, Greensboro NC . Horrible company with horrible policies. Their phone tree is a NIGHTMARE and I was disconnected many times. It is effectively they who caused the duplicate charge. Reservation Counter, LLC | Better Business Bureau Profile He was friendly at first, looked up availability and came back that there were no rooms available. We wish we looked up this company ahead of time, or else we would not have purchased from this site. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. I called Hotel Values on 10/30/22. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. I went back to the desk and explained the situation. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. That's an upcharge of about $100 -- WOW. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Refund $48.12 to my credit card. I called as soon as i realized my mistake the customer rep was being an ultimatum d*ck. Chevy Chase, MD. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. The CCI representative recorded my compliant, created a ticket number and escalated my issue. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. My wife booked seven nights at Courtyard by Marriott in Tucson. They have duped millions of travelers with no action from government. Many secured connections require a two-step verification process. A Guide to Hotel Refund Laws Bravo Sierra. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. You should be demanding the hotel to provide you a refund of what you paid on checkout. That this 83 year old woman is not fit to travel since my family will not be near by due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. Which I did. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. You paid Peter to pay Paul..Peter will charge you. That doesnt happen. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. At no time did CCI mention a service fee. This is the version of our website addressed to speakers of English in the United States. The site quoted me $181 per night and then charged me $365 per night. Was this done on your phone, or on your home computer or iPad/tablet? Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. What a scam! I was billed $504.43 plus $12.99 booking fee. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum Booked.. City Garden Grand Hotel, Makati, Philippines I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . - About Us This company is a complete scam and fraud. Be aware of the scam! It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). At that point, as I needed to ensure that I had a room, I called to cancel. Beware and verify your hotel reservation website. Thank you for taking the time to contact Customer Care. I was charged $318. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You have two seperate issues - The Service Fee, and you have the whole thing backwards. Got there and was told they had no pet friendly rooms. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Currently at a wait time of 24 minutes and it just disconnected. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. - Nyckel, machine learning API Barbara TIETJE, Cleveland, Ohio. I followed the instruction of the hotel and contacted CCI. In the last 2 months I have called many times and get the same 7 day promise. I booked two hotel rooms through CCI hotel reservations. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. We immediately went to cancel & notify our cc company. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor Wife was searching reservations online. This complaint was posted by a verified customer. Customer Care I think that it's time well spent in comparison to having to try and resolve matters later on. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. 1 0 S SeaTTle2022 of Seattle, US Make sure you are directed to the proper website to reserve a room. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. got the receipt from Fairfield for the same charges. When I arrived there were no rooms available. She doubted that Hilton could do anything about it. Which hotel was this? I cancelled the booking but the money has b not been refunded. To use our mobile site, please enable JavaScript. Price quoted was $84.65. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. In the process of disputing the excessive charge! Made online hotel reservation for Best Western, Willerby Manor, Hull. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). He said it was too late he had already acted and could not change the booking that I never authorized. When I arrived at hampton inn un baytown, tx I got charged for that room again. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener Less than an hour later, I received the following email. Luckily, these institutions caught the intrusions and notified me. There are no refunds for no-shows or early check outs! It included breakfast, he said. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. When I arrived at the hotel on March 19, I checked in, went to my room and called the event organizer to confirm that it was still on. The company then fraudulently tells banks the consumer agreed to terms. Which after 2 months I lost. Very slick as the site looked like the Embassy Suites site. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. I never got a Reservation Be careful when you book a room online. After entering all my credit card information and hitting 'Submit' the new total was around $150. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. Please dont use this CCI*Hotel! So Cheapoair works with Getaroom for hotel bookings. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. I assumed I was speaking to someone at the hotel since it was a local number. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. Credit card statement showed a charge of 123.10. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. I was charged for a motel room after I was informed they my card was declined. We were not in the US on that date and had never heard of this hotel or website. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. The hotel cant find my resrvation anymore its all a joke. It was a charge for the same hotel . Is there any recourse? This will help you avoid showing up to a completely booked hotel with no reservation on file. Now I have to worry with being double charged. Allegedly at a 3 star hotel, but the price seemed high for that. When I searched their site I found no cancellation link. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center They said it would be $66 a night . It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Also be sure you have your R# for the reservation or they refuse to talk to you. I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. (Total We got a hotel reservation for one night in Scottsdale AZ. I called the number provided but it was completely automated, and I was stuck with the reservation. Your bank or credit card company will not be able to do anything! Was referred to this number by another motel chain, thinking I was connected to LaQuinta. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation Or 30 000 Japanese Yen. Number. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. I have never heard of CCI and hope to never hear of them again. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. She thought she was booking at the hotel, but was actually looking at a simulated website. What have you learned to make travel easier? COUNTY OCCUPANCY TAX $6.29 Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. What a fraudshould not exist! I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. Disgusting. on 12/26/19 using a Discover card. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. They aren't licensed to operate in California. Did you book that from a Tripadvisor page? It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Scammers target leading online travel agent Booking.com I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. I ask for it they said they would send. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. Having had a late start and 2 young children they decided to stay overnight in Ohio. What a fraudshould not exist! THis is exactly the same procedure we went through that we read in all the negative reviews. ** until I went back some months while viewing my statement. My complaint though is with the reservation desk. Went to gook a room, They advertised a price for a room with Free cancellation. So it is actually the hotel who should not have charged you at time of checkout. Thought it was fraud. I think it should be Make sure after searching online that you check you are on the hotels official website to reserve a room, by checking the website address, looking at the Contact Us or About Us section of that website and reading the Terms and Conditions. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. The hotel is fully booked, and you can't get any room there. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. CCI Hotel review: fraudulent charges to my credit card I hope my family at least will be able to do business with you again. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Same with booking directly with the hotel itself, you would find and book in its own official website. There was no notification that there was such a large service charge until I checked out. Same happened to me on 6/29/19 at the Quality Inn & suites in Sioux Falls, SD. The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. Immediately I got an alert on my phone for several charges. Called the number on the page to make a direct booking with hotel. Which is false advertisement. Our $129.99 room cost ended up being a $191.50 charge on our credit card. Wife booked on line thinking she was dealing with Holiday Inn. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. CCI still charged me over $224.00 for room reservations that we did not use. This company is a fraud and scam. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. They are a crap company, and there are many others out there as well. So we are making sure others are aware of this. How much the hotel gets and how much getaroom take from that is between them. CCI sent me a copy of their receipt. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. Used them to book a hotel and they never actually made the reservation. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. This review was chosen algorithmically as the most valued customer feedback. it was for $163.90. Booked a room with Bookings.com in Tallahassee, FL. Booked the rooms on the phone with the rep. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. If you need documentation, my doctors at the While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. I think NOT. I booked a room through them, had to pay for the room through there website. Only to find out later, that this was a fraud. My rooms cost me 513.93 . The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. I thought that was my room charge. CCI Hotel Reservations Complaints? He than offered me a 18% refund but never gave me a confirmation email of proof. So, now Im paying for their mistake. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. Booked a reservation for a 2 night stay. We repeated our complaints. I immediately went to the hotel and asked about the fees. >>. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. I booked 3 rooms last summer with CCI Hotel Reservations. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Marriott then charged us an additional charge for the last night. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. We were appalled at what we saw: I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. Made a reservation on the spot for $75. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. You would go to the Priceline website to do that. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. Or understand English very well. CCI sent me a copy of their receipt. Need more info if you want help. Please listen to the recording that night about 7: 30 pm involving that haggle When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. COVID entered the picture again big time. As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. I booked accommodation at the Holiday Inn in Fiji and was overcharged. I like your comment Be careful when you book a room online. Thats wise advice. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. Coincidence? I found Hampton Inn Poplar and called the number on the website. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. We tried to book a hotel at the Hilton in Santa Fe, moments after booking the room online; we realized we had been redirected to CCI*HOTEL RES. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. Beware of Getaroom or anything to do with CCI Hot-Res. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. It was my first time ever booking a hotel online and it will definitely be my last. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. They STOLE money from my credit card and did nothing! This makes possible cancellations much easier. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. They took $741 from me then cancel my reservation and still kept my money. Found upon check-out that I had pre-paid. I am contacting LaQuinta and lodging a complaint also! She then said I could call and get a refund. Capital One is handling this as fraud and refunding my money. Same thing happened to me with doubletree hotel. I made a reservation on what looked like the website of the hotel I wished to stay at. CCI*hotel@getaroom We arrived at the Hilton a hour later. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I have found numerous reviews about them, WARNING people. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. This is clearly exploitive, if not fraudulent. Interesting finding this site and complaints. I did get thru and talked to someone at CCI and they said it's non refundable. Scammers! In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. Your feedback is an important part of our community and will help others make informed decisions. I was advised that, due to the COVID19 pandemic, our event had been cancelled. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. FRAUD COMPANY in my opinion. Even though we canceled in the correct timeframe, CCI charged us $233.51 anyway. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. This people are crooks that need to be put out of business. FAQ - Guest Reservations This amount my charged on my card. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. Do not use theese guys. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I made these reservations the evening of October 5, 2021. Totally false claims and Scam Stay AWAY. In Canada. Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. Stay away from CCI Hotel bookings located in Texas. Ref. Guy at Lago Mar. I want my money back. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Getaroom - I have a charge on my credit card that needs explaining. Beware of CCI Hotel Reservations.com it's a total scam. the numbers I have are JC8T4F2, and JPO1PF7. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. I booked two rooms. It asks to press one for reservations, which I did, or two for front desk. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. That's fraud. Also be sure you have your R# for the reservation or they refuse to talk to you. I called them back and they said the transaction was valid and would not refund the fraudulent charges! The site said the charge would be $102 rate and that turned into a $160 charge. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I declined and am now disputing the charges with our credit card company. - Personal Finance Club The room smelled like mildew. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. The hotel had a hard time changing my room to a non-smoking room. You should have done research first, Reed. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. How to Get a Refund on a 'Nonrefundable' Hotel Reservation I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. Sue the hotel. We use cookies to improve your experience on our site and to show you personalised advertising. "You can't, " the fellow said. I said. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. So, I booked the room through Super 8. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton.
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cci hotel reservation charge