View map, The Lighthouse The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. PO Box 4771 Beta This is a new service - your feedback will help us to improve it. Mould is a living organism and must be killed to remove it. Reserve your place here. 55% of repairs being reported in the service now do not require a call. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. Coventry CV4 OEH While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. . When we started working with Hackney, the vast majority of repairs were reported by phone. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. Tel:0300 111 3000 Damp in walls and ceilings can be caused by condensation. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. 4. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Find jobs Company Reviews Find salaries Hackney residents can try reusable nappies for free by applying for a 70 voucher. Communal repairs are usually in areas that people share. Your home collection will be scheduled for a time to suit you. so residents can report the repairs they need on their homes, online 24/7. Civica Payments Portal - Products & Services | 1 false false N Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. We aim to respond at this stage within an average of 20 working days. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Based on what we learnt, we designed and implemented some changes to the service. You can also use the call back service you will receive a call without losing your place in the queue). Please phone their new number 020 8510 7176 to book an appointment. We will attend to a normal repair within 21 workingdays. The proposals for each play area follow work to refurbish play areas at four other parks this year. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Only council tenants can report a repair online. You can report emergency repairs 24 hours, 7 days a week. Around 85,000 litres of rain falls on the average house roof every year. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. ". Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. We want to learn from our mistakes and so we can prevent similar problems in the future. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. View map, The Lighthouse We can also advise you on setting up a school composting scheme. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. If your school is open, its important that you still send your child to attend. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. We categorise all repairs into four priorities. We tell you the priority of your repair when you report it. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Our partner charity, TRAID, offers a free home collection service for unwanted clothes. 0345 257 7520 Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Thats fewer calls, more resident booked appointments and less pressure on the call centre. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. London WC2B 4HN In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. Please contact the repairs department on 020 8356 3691 for required repairs" The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. If we do need to do this, you will be kept fully informed. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Dependencies It's a Next.js app that works with: Service API for Repairs. View map. LBHackney-IT/repairs-hub-frontend - Github @hackneycouncil. This page introduces our initiatives to help you reduce, reuse and repair. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. A good start. The Council receives around 80,000 requests for repairs a year. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. If youd give it to a friend, you can bring it? It also allows them to book appointment slots for more simple repairs at a time that suits them. We will attend an immediate repair within two hours.
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