It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Otherwise, there is a flat shipping fee of $5.99. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. If your order is arriving in multiple shipments, you may have different return windows. I want my boots back or I want the replacement value reimbursed to me. When you visit them online, you will be wowed with choices from over 35,000 brands that are available! 2022 Forbes Media LLC. Unfortunately, expedited shipping is not available at this time. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. thredUP has resolved 2 complaints. My Hunter boots were not even listed, they were stolen the minute they arrived. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. thredUP Reviews | Read Customer Service Reviews of thredup.com - Trustpilot And one pair of pants had a cut at the bottom of the leg. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. I would like my money sent via the paypal I have set up through their website. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. You can see where your item is being shipped from in the Shipping Location section of the item details page. Please note that all PO.P Second Hand customer service questions will be handled via this email. What condition are Vera Bradley Forever Favorites items in? I have used ThredUp for several years and had good experiences when they first got up and running. When I finally got one well after 10 days, then another, they were rather generic, none explained why my new orders were cancelled. I sent emails and was told I would have to wait 7-10 days for a response. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. I was issued a store credit, not a refund. thredUP You will receive a notification from thredUP when your items are processed. We will keep you updated every step of the way via email. You'll need an account with either of these services in order to claim your cash. You cannot return or get a refund for any final sale items. Promotions, new products and sales. Awful experience! Once shipped, you should receive it in 3-8 business days. Promotions and discounts will not be reimbursed Yes. We will keep you updated every step of the way via email. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? If you have additional questions, reach out to verabradley@thredup.com. If your order is arriving in multiple shipments, you may have different return windows. All returns must be postmarked within 14 days from the date of delivery of an item. 94 I purchased a pair of slides made in China and they were described as "44-45=12US women". If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once shipped, you should receive it in 3-8 business days. I have tried messenger, chat, emails, nothing. Yes. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Unfortunately, expedited shipping is not available at this time. all you can do is to choose from a menu of questions and click on pre-typed answers. [protected]; [protected]@aol.com Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. ORDER #XHP741U5I5K9 [protected]@yandex.com. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Our Clean Out services are currently only available to customers within the 48 contiguous US states. ThredUp offers free shipping only on orders over $79. I wanted to talk to a service agent about this and have tried contacting them multiple times. thredUP is headquartered in Oakland, 969 Broadway #200, United States, and has 1 office location. We only accept online returns forPre-Loved Pac items at this time. Reach out to us at pop-support@thredup.com. My order tracking number is not updating. Once shipped, you should receive it in 3-8 business days. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Click Activate a Kit and youll be redirected to an activation page. We list new items every hour, so check the site often to find your perfect match! thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. Does thredUP offer international shipping. They made sure no one would be able to tell. Returns must be sent back within 14 days of delivery. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. We do not have access to detailed information, but the reasons provided were: Our Customer Service team would be happy to assist you. thredUP headquarters and office locations - Craft.co We currently only ship to the United States. Once you select a specific order, a "track" option will appear for you to track your package. After it is received, it will take up to four weeks to process. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. in someones cart) does not count toward its 30-day listing timeframe. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. As a result, only 2% of 94 complaints are resolved. I never received any emails from them as they stated they sent emails letting me know my money was being converted. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. You will receive the tracking information in your email and your Orders section on the website. You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). My order was delivered, but on the threadup site it still shows as 'in transit'. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. What is your cancellation policy? The Donation Clean-Out Kit is what it sounds like. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. If your order is arriving in multiple shipments, you may have different return windows. Choosing a selection results in a full page refresh. To learn more about our refund options please check out this FAQ. In April 2022 I made two orders with ThredUP using my new debit card number. Our inventory is constantly changing because we receive items from our customers closets. Click here to get notifications about new complaints of thredUP. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. polarnopyretusa.com. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . Yes. Original shipping charge for returned items will not be refunded. Unfortunately, expedited shipping is not available at this time. Once your order has been shipped, you will receive an email with tracking information. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. Hi, It takes approximately 1-2 business days to process your order. Emailed them a second one because they hadn't answered the first. Please email us at verabradley@thredup.com. Buy From ThredUP's USA Online Store - International Shipping Once shipped, you should receive it in 3-8 business days. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. ThredUp's new tool calculates the carbon footprint of your closet Thredup Promo Codes | 35% Off In April 2023 | Forbes If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Note that a shipping return fee of $5.99 will be deducted from your refund. Ive tried to contact ThreadUp several times and have received no answer. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. If you decide an item isn't the right fit for you, visit our Returns page to process your request. We looked up thredUP and found that the website is receiving a high amount of traffic. Overall, I got an average of 50 cents per item. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. Can I change the payment method on my order? Youll receive an email confirmation once your kit is activated. From here, you can save your current shipping address to make any adjustments for future orders. Then they answered the first. For any Madewell-related customer service questions, please visit madewell.com. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. YES cut as in by a person. Now Sept. 21, 2022 I am attempting to use the store credit and says my account has been banned. If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. Your refund will be issued to your original form of payment. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Complete. Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). There is no time period in which you have to spend your Athleta credit as it has no expiration date. Our inventory is constantly changing because we receive items from our customers closets. Youll receive an email confirmation once your kit is activated. We found clear and detailed contact information for thredUP. Free up space in your closet by filling any box or bag with gently used items you no longer wear, need, or love. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. FedEx Tracking ID [protected]. It takes approximately 1-2 business days to process your order. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! Interesting that most of the bags that are missing are the very ones that had new items in them or really expensive items. Promotions, new products and sales. with your order number to request a cancellation. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. thredUP is a fashion resale platform founded in 2009 by James Reinhart. I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. If your order is arriving in multiple shipments, you may have different return windows. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Reach out to us at pacsun@thredup.com. I second your complaint, I would like to talk with a customer service person. You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. You will be paid out after the item sells if it is not returned for the second time. Our Clean Out services are currently only available to customers within the 48 contiguous US states. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Some value brands are ineligible for a payout, but you can still send them in. All orders are subject to a $5.99 fee per shipment from each shipping location. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. I was wrong, the largest size these would fit is a size 10, my best friend wears a size 9.5 and they fit her perfectly will a hair of room in the back. Customer Support" All Rights Reserved. Directly to your inbox. And it was impossible to see this in any pictures by the way. Please reach out to athleta@thredup.com with your order number to request a cancellation. Our friends from thredUP and Cottons Blue Jeans Go Green program will responsibly reuse or recycle them and, for each pair you bring, Madewell will give you $20 off a brand-new pair (sorry, this discount does not apply to Madewell Forever items). It was only 30 days past the year so I asked them to convert back and they said it's not possible. The shipping "bundle" stuff is horrible!!! Items matched an overstocked category. Yes, we will email updates every step of the way. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Expensive ones. See a list of ineligible brandshere. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. Some value brands are ineligible for a payout, but you can still send them in. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Your orders were canceled because you filed a dispute on order 6K1UFSTEV3EZ, which goes against our Terms of Use. You can drop your bag or box off at any USPS or FedEx location. Please note that changes made to your shipping address will not apply to orders already placed. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. thredUP - EverybodyWiki Bios & Wiki Monise S. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. You can see where your item is being shipped from in the Shipping Location section of the item details page. Please reach out tomadewellforever@thredup.com with your order number. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Then it . Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Thredup Inc. Company Profile | Oakland, CA - Dun & Bradstreet ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If your item is returned, it will be relisted and continue its consignment window. Youll receive an email confirmation once your kit is activated. If you choose Return Assurance, those fees will be automatically deducted from any earnings. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Be sure to activate it. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Returns must be sent back within 14 days of delivery. With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! I have contacted customer service and no one has been able to help me, or locate the bag, and my request for the issue to be escalated to a supervisor hasn't received a response. Multiple items may be sent in one package, as long as the return slips are included. If your item is returned, it will be relisted and continue its consignment window. Once your order has been shipped, you will receive an email with tracking information. thredUP Customer Support Rated Extremely Low. Once an order has been processed, the shipping address cannot be changed. FAQs - Madewell Forever There's no charge for physical Clean Out Kits or digital labels and both are free to return. Our Customer Service team would be happy to assist you. Desired outcome: The only outcome I would want is full refund in it's entirety. Want a bag or a pair of shoes to match your new thrifted outfit? We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Limited time! This is what they sent; We currently only ship to the United States. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. And, because ThredUp apparel is priced so low, you'll need to order a lot of clothing to hit that threshold. Multiple items may be sent in one package, as long as the return slips are included. Desired outcome: International Shipping - thredUP We list new items every hour, so check the site often to find your perfect match! We currently only ship to the United States. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. I ordered 3 pair of shoes, two did not fit, one was defective. In these cases, we recommend establishing amail forwarding address. An Honest Review of ThredUp - Dressember thredUP reviews first appeared on Complaints Board on Aug 29, 2012. We currently only ship to the United States. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If your order is arriving in multiple shipments, you may have different return windows. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Note that a shipping return fee of $5.99 will be deducted from your refund. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. This can provide reassurance to potential customers seeking quality products or services. Thredup Selling Reviews. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Desired outcome: Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! The only outcome I would want is full refund in it's entirety. I shipped a whole bunch of clothing in a pristine Givenchy tote bag, and the tote bag was never listed for sale.
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