steamship authority cancellation policy

Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. Search 6 Results for "cancellation policy" 1. 888-44-FERRY info@88844ferry.com. The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Our daily parking rates vary depending on the time of year and the location of the parking facility. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. The Steamship Authority Reservations & Information (508 . Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . A bike shuttle bus is available every day throughout the summer season. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy. All Martha's Vineyard Ferry Line Schedules | VineyardFerries If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. Generally there are no restrictions on the use of these books. Crew shortage causes Sankaty ferry cancellations To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U 2018 Winter and Spring Schedules Appendices D - I, 2a. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. 2020 Summer Operating Schedules Report, 4a. You may also use your name instead of a license plate number and for other information necessary to make the reservation. What happens if I lose my parking ticket? Home - The Bridgeport and Port Jefferson Steamboat Company The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. 1 Cowdry Road Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. Steamship Authority operations still delayed after cyberattack Rich Saltzberg. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Should you decide to travel on any of those vessels with a vehicle towing a trailer, you will be responsible for loading and unloading your vehicle safely and quickly within the normal time constraints of the loading and unloading process. Steamship Authority and correct. 1 reply 1 retweet 0 likes. Bourne Briefs. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. (Please refer to our Customer Handbook.) It was a fantastic ship and I'll miss it. A stock photo of a ferry entering Nantucket Harbor. 2018 Winter and Spring Schedules Appendices A - C, 1c. Starting at 7:30 AM on . Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. How soon should I arrive at the terminal traveling without a car? In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Can children travel on the ferries unaccompanied? F-113 Effective January 4, 2023, Freight Tariff MDPU No. Steamship Authority Purchases Third Replacement Vessel Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. A regular non-commercial automobile fare is for the transportation of the vehicle only. Kuribayashi Steamship (9171) Stock Price,News,Quote-Moomoo It will not affect the reservations booked prior to the change. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. Can I bring a firearm or other dangerous article with me on the ferry? Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. We also ask that customers practice social distancing when waiting to board or exit our ferries. Here you will find applications and program information available for viewing or downloading. (If you dont remember your security code, you can request for it to be emailed to you.) Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. From there, navigate to the My Profile section. Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . Preview. A permit is good for one vehicle only. You will be prompted to enter your email address and security code. Travel by Ferry | Nantucket, MA - Official Website Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Dont forget to hit the Save Changes button before leaving this page. When should I arrive at the terminal? SSA Explains Storm Cancellation Policy - Vineyard Gazette Seasonal Terminal, 69 South Street The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. Yes. . Are there any restrictions on my vehicle reservation? What is the Steamship Authority's Headstart Reservation Program? FAQ | Island Spirit Kayak | Martha's Vineyard Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. Is every automobile charged the same regular fare? A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Automobiles under 17 feet in length are charged the regular fare. How do I change/obtain my password to log into my profile? Are rental cars available at the mainland terminals? Yes. Hyannis, MA Is parking available at your Woods Hole terminal or Hyannis terminal? For more information about our standby procedures, please click here. Welcome to the Steamship Authoritys Downloadable Forms page. when you travel with the Steamship Authority. When can I make a reservation for the high-speed passenger-only ferry? Are there any ferries that I should avoid traveling on? If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Ferry Policies, Forms & Information | The Steamship Authority It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. Can I obtain a parking permit instead of paying the daily parking rates? Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. SSA Still Hobbled After Ransomware Attack. My car won't start and I need to transport it off-island for repairs. Regular cell phone airtime charges apply. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? You can provide us with this number when making vehicle reservations either online or by telephone. Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. Liked. Reservations not changed with one hour's notice can be used to travel standby that day only. Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). No matter what boat you take, it usally takes 35-45 minutes side to side. No. 02568, 1 Seaview Ave Does the Steamship Authority have any security procedures? Our computerized reservation system has a wait list capability. Can I park at the Vineyard Haven Terminal? A wind advisory is in effect for Monday night. Reservations can be booked online, over the phone or in person at any of our terminals. Steamship Authority: Purchase Tickets High winds cancel morning ferries - The Martha's Vineyard Times Steamship Authority Announces Headstart And Reservation Opening Dates While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. Nantucket, MA It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. 02557, (508) 693-0125 Visit our website at www.steamshipauthority.com, and then log into your profile account. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. 1. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. This cannot be done online. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. Pets are welcome on board our ferries. The Steamship Authority. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Don't miss the boat: Steamship Authority releases summer 2023 - Yahoo The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Winds likely to cause ferry cancellations - The Martha's Vineyard Times Barnum Bucks. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. . Are the Steamship Authority's ferries accessible for passengers with disabilities? For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Check out our 'Ways to Save' for residents page! They just retired the Islander, which was decades old. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. According to the Steamship Authority, "Up to five transactions (one-way or . 508-477-8600. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. Certain changes are not subject to the above restrictions. (508) 457-5867 TTY, Union St & Water St Who is eligible for the Steamship Authority's Headstart Reservation Program? No additional passengers are included in the excursion fare. (508) 778-7633 TTY, 1 Steamboat Wharf 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream Does the Steamship Authority have any special group fares for student and youth groups? Please read the instructions on how to apply for a senior citizen travel card. Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? For more info, check out the Accessibility page. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. Write a Review. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. Buy Tickets. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Oak Bluffs, MA Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. Hyannis, MA Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. We do not offer a Student / Teacher permit during the summer months. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Or simply click this link: https://www.steamshipauthority.com/about/news. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. The company said safety is not an issue as the attack didn't affect radar or GPS capability. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Visithttps://app.steamshipauthority.com/using your mobile phone. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. Yes. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Nantucket, MA Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Steamship Authority @SteamshipMA. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. From here you can change your personalized password. Woods Hole, MA Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure.

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