why did vitalchek cancel my order

Paid $40 for birth certificate. You can email the site owner to let them know you were blocked. Charged $48 and no record exists. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. When contacting VitalChek, they provided wrong phone number to contact vital records of state. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. I cant believe South Carolina has them as one of their recommended sites to use. This company is a complete joke. It has been 6 months and I have not received it. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Cancel Order message is displayed. Poor communication and bad service! Order Status. Not once is that spelled out during the purchase process. You can also email vitals.customerservice@vitalchek.com. Find more information about authorization holds here. DO NOT use this service if you really need your documents. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. These people are scammers! Identity fraudulent uses? I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. We also ensure all reviews are published without moderation. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. I have no idea how they are still in business. seconds Its fraudulent and quite the scam. Our easy application process will help you find the right agency and certificate for your specific needs. Ask a Question Need to Chat? Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) Step 1. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. Again, thank you for your feedback. i have not yet received the birth certificate. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. Both versions process the orders the same way, so your order is safe and secure. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Log in to manage your order. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Guess what? Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Select Cancel items Thanks for ordering from VitalChek and sharing your feedback. The types of certificates offered vary by the vital record agency processing the request. NH never returned my calls. I would never use them again. Phone number is recordings only : (. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. DO NOT USE THIS SERVICE! not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They plain ripped me off! If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. As far as I can see. Step 1: Have the order to be cancelled in view . thank you. I see there are a lot of complaints about the same issues with this company. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Your session will expire in The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Cloudflare Ray ID: 7c0ed30ebe82af45 If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. We are updating our website, so you might experience either the old or new version. Just call your local county office and ask them for help. Ordered birth certificate 1/17/23 still waiting 4/28/23. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. I placed an order 4/30/2020. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. You will usually get a response in a matter of minutes. Same day processing and shipping are not an option unless otherwise specified when placing an order. i ordered a birth certificate on june 26th, was told it was sent on july 26th. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. The "manage your order" page on their website shows as "Page not found." Were sorry your experience didnt match your expectations. Vitalchek:Save your money. Products used:None, they made it impossible to submit required documents. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. Terrible customer service. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. In Progress. Some fields have been entered and saved in VPS. BUYER BEWARE! VitalChek does not have access to any vital record, or the information contained therein. Best alternatives to phone. I really wish I had checked these reviews before I ordered my birth certificate. VitalChek said it was sent but I never got it. Ordering my child's birth cert online was easy and simple. Is the money worth spending for expediting? Stay away, nothing but a fraud factory. It goes against our guidelines to offer incentives for reviews. Stop don't use vital check! That was quick. Went to my local office and got my certificate in less than 5 min. No reply to the complaint I made at that point. Click the Reinstate Order button. This company is not to be trusted. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. Why can't they track down a person's death. Thank you for reading. Vital record agencies will not fax or email certified copies of vital records. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. I was charged 2 months ago. Again, thank you for your feedback. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Hello Paul. Information listed on birth certificates may vary depending on the vital record agency processing the request. If I could give minus 5 stars I would! Birth certificate for ca ordered months ago and not received. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. Sell it? My advice: call directly to the state office of vital records. Took a month +/-, probably out of their control. Tip for consumers:DO NOT USE VITALCHEK!!!! All Rights Reserved. Hello Marissa. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Order has been transmitted to the Agency. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. This allows you to track your package and confirm delivery. Performance & security by Cloudflare. Stay away! Find out how we combat fake reviews. Order has been transmitted to the Agency. Manage your Amendment/Correction order, including checking your order status. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Short Form Birth Certificates are the default certificate and are standard issue. Absolutely absurd. You will usually get a response in a matter of minutes. That's ridiculous, up surd. It's far past the time my record could've been useful. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! Click to reveal when i try to check status it tells me my pin has expired for security. Will not refund. Go directly to the source. I haven't received my order yet but hopefully it'll come in the next week. Step 1. It has been over a month, I still haven't received anything, and they have kept the money. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. I ordered a certified copy of my marriage license on 1/26/23. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Hello Maureen. In most cases once the order has been placed, no changes can be made. We provide application preparation assistance services that will help you save time in any vital record application process. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. VitalChek Live Chat. Sometimes canceling your order is the best option to save you time and money. Also, why was a high dollar amount charged? Ordered birth certificate and did not receive either the certificate or the refund. Learn from my mistake, and don't send them money. Step 2. Emails are not returned. Tip for consumers:Fraud factory, not legit service. New comments cannot be posted and votes cannot be cast. Very frustrating. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Telling me 'I've used it before' is very dry response. As of 2/13/2023, the order was "In Progress." Your IP: beep.' This fraud company has all my personal info now. I waited on hold for 20 minutes. Service 213 Value 206 Shipping 186 Processing time on the state website is advertised as three days. It was like dealing with a scam. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. We recommend express delivery with UPS Next Day Saver so you can track your package. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. We are updating our website, so you might experience either the old or new version. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. Tip for consumers:the order could take longer than the time listed. Pick a certificate to get started: If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. Then once you have paid they want a ton of things to prove who you are. I wish I could cancel my order but I'm sure they'd find some way to screw me over. You cant cancel. Vital Records Online 2021. Just be aware. There will be an additional fee and time frame that will involve the Secretary of State's process. I would NOT recommend you use this cite to order any type of important documents from. What to Do When I Recently Changed My Name. Ok fine I understand. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Ive emailed twice no response. Tip for consumers:Don't bother. It is now 3/20/2023. Anyone can write a Trustpilot review. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. We are sorry that your experience didnt match your expectations. Order Status. Performance & security by Cloudflare. Saying 'It is legitimate. Actual times may vary from a day to several weeks. If you have any questions, please contact customer support. Ordered a NYC death certificate on 11/1/2022. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Be cautious of this company if you are looking for a record of someone but are not completely sure of all the information on them. For questions about the order, contact the agency listed on your receipt and have . Whether it is necessary to have a search for the vital record 2. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. There is no full refund policy. Customer Care. However, what I am rather unpleased about is the false advertising regarding mailing options. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. Join our community, read the PF Wiki, and get on top of your finances! I would give them 0 stars but I have to give them 1 to post the review.

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