cisco fmc sybase arbiter waiting

REQUESTED FROM REMOTE for Malware Lookup Service service, TOTAL TRANSMITTED MESSAGES <6> for service 7000 Check the labels Routed or Transparent: Follow these steps to verify the FTD firewall mode via FMC REST-API. REQUESTED FOR REMOTE for RPC service Follow these steps to verify the FTD firewall mode in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/ FPRM_A_TechSupport.tar. Check the show context detail section in the show-tech file. REQUESTED FOR REMOTE for UE Channel service There is a script included in the Cisco Firepower system called manage_procs.pl (use it wisely). Another thing that can be affected would be the user-to-IP mapping. MSGS: 04-09 07:48:58 FTDv SF-IMS[14543]: [14546] sfmbservice:sfmb_service [INFO] Start getting MB messages for 192.168.0.200 I was getting an error each time I attempt to modify the default GW with the "config network" command. Unfortunately, I didn't see any backups created to restore from. In order to verify the FTD cluster status, use this query: The FTD high availability and scalability configuration and status can be verified in the Firepower 4100/9300 chassis show-tech file. If a device does not have failover and cluster configuration, it is considered to operate in standalone mode. STATE for UE Channel service root@FMC02:/Volume/home/admin# cd /var/sf/backup/root@FMC02:/var/sf/backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/backup#, root@FMC02:/Volume/home/admin# cd /var/sf/remote-backuproot@FMC02:/var/sf/remote-backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/remote-backup#. STATE for Identity service MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14551] sftunneld:sf_connections [INFO] Start connection to : 192.168.0.200 (wait 0 seconds is up) If high availability is not configured, this output is shown: If high availability is configured, this output is shown: Note: In a high availability configuration, the FMC role can have a primary or secondary role, and active or standby status. 2. It can be run from the FTD expert mode or the FMC. REQUESTED FROM REMOTE for CSM_CCM service, TOTAL TRANSMITTED MESSAGES <228> for UE Channel service Use these options to access the FTD CLI in accordance with the platform and deployment mode: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. What is the proper command to change the default gateway of the module? The instance deployment type can be verified with the use of these options: Follow these steps to verify the FTD instance deployment type on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. STATE for CSM_CCM service The most important are the outputs showing the status of the Channel A and Channel B. Navigate to System > Configuration > Process. ul. EIN: 98-1615498 Newly installed FMC virtual is not accessible through GUI. Use the global domain UUID in this query: If high availability is not configured, this output is shown: Follow these steps to verify the FMC high availability configuration and status in the FMC troubleshoot file: 1. A good way to debug any Cisco Firepower appliance is to use the pigtail command. Could you please share more scenarios and more troubleshooting commands? It is like this. Reply. sw_version 6.2.2.2 REQUESTED FOR REMOTE for IDS Events service My problem is a little different. This document is not restricted to specific software and hardware versions. Open the troubleshoot file and navigate to the folder .tar/results---xxxxxx/command-outputs. *************************RUN STATUS****192.168.0.200************* Enterprise Wireless: Cisco Products Overview, Ansible automation reduces response time to requests by 80%, Fortigate 200F configuration optimization with Elasticstack, Cisco Meraki - safe WLAN in high-bay warehouse, Cisco SD-WAN implementation in a sugar production company, Cisco Meraki safe WLAN in high-bay warehouse, Troubleshooting FMC and Firepower communication, Wi-Fi 6: High-Efficiency WLAN with IEEE 802.11ax [UPDATED], Phishing - a big problem for small and medium-sized businesses. Awaiting TAC assistance also. Use a REST-API client. 01:46 PM You should only have one Cisco_Firepower.-vrt.sh.REL.tar file left. STATE for IP(NTP) service In order to verify high availability status, use this query: FTD high availability and scalability configuration and status can be verified with the use of these options: Follow these steps to verify the FTD high availability and scalability configuration and status on the FTD CLI: 1. Follow these steps to verify the ASA high availability and scalability configuration via SNMP: 3. uuid => e5845934-1cb1-11e8-9ca8-c3055116ac45, Peer channel Channel-B is valid type (EVENT), using 'br1', connected to '192.168.0.200' via '192.168.0.201', TOTAL TRANSMITTED MESSAGES <16> for IP(NTP) service MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection Open file tech_support_brief in _FPRM.tar.gz/_FPRM.tar, Cisco bug ID CSCwb94424 ENH: Add a CLISH command for FMC HA configuration verification, Cisco bug ID CSCvn31622 ENH: Add FXOS SNMP OIDs to poll logical device and app-instance configuration, Cisco bug ID CSCwb97767 ENH: Add OID for verification of FTD instance deployment type, Cisco bug ID CSCwb97772 ENH: Include output of 'show fxos mode' in show-tech of ASA on Firepower 2100, Cisco bug ID CSCwb97751 OID 1.3.6.1.4.1.9.9.491.1.6.1.1 for transparent firewall mode verification is not available. Find answers to your questions by entering keywords or phrases in the Search bar above. REQUESTED FOR REMOTE for CSM_CCM service Open the file usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output: 3. If your network is live, ensure that you understand the potential impact of any command. Complete these steps in order to restart the Firewall Management Center processes via the web UI: Complete these steps in order to restart the Firewall Management Center processes via the CLI: This section describes how to restart the processes that run on a managed device. HALT REQUEST SEND COUNTER <0> for Malware Lookup Service service Access from the FXOS CLI via commands (Firepower 4100/9300): For virtual FTDs, direct SSH access to FTD, or console access from the hypervisor or cloud UI, Ensure that SNMP is configured and enabled. Customers Also Viewed These Support Documents. EIN: 98-1615498 In one sense this is true, but if you rely heavily on AD integration and passive authentication a FMC outage can becomes a serious problem. The module is not keeping the change. I changed the eth0 IP and tried pinging the IP and in that case it was not pingable anymore. Log into the CLI of the Firewall Management Center. The firewall mode refers to a routed or transparent firewall configuration. I am not able to login to the gui. 2. What else could I see in order to solve the issue? All of the devices used in this document started with a cleared (default) configuration. In order to verify the FTD high availability status, run the scope ssa command, then runscope slot to switch to the specific slot where the FTD runs and run the show app-instance expand command: 3. During the FMC restart, any new mapping could not be created, and that would cause the old mapping to be used instead which would allow limited users to have full access, or vice-versa, depending on the last connected user from that IP. Click on the application icon, and check the Firewall Mode in the Settings tab: Follow these steps to verify the FTD firewall mode on the FXOS CLI: Follow these steps to verify the FTD firewall mode via FXOS REST-API request. The other day I was reading community forum to see If anyone faced this kind of issue earlier. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[WARN] Unable to connect to peer '192.168.0.200' MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14541] sftunneld:sf_peers [INFO] Using a 20 entry queue for 192.168.0.200 - 8104 MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 on port 8305 - br1 Where to start cybersecurity? Multi-instance capability is only supported for the FTD managed by FMC; it is not supported for the ASA or the FTD managed by FDM. cd /Volume/6.6.1/sf/sru && du -sh ./*rm -r Cisco_Firepower_SRU-2019-*rm -r Cisco_Firepower_SRU-2020-*Remove all but the latest vrt.sh.REL.tar file. Please contact support." at the GUI login. This scripts are nice to be used when the FMC and FTD have communication problems like heartbeats are not received, policy deployment is failing or events are not received. Cisco Firepower Management Center Virtual Appliance Known Affected Release 6.0.0 6.0.1 Description (partial) Symptom: Firepower Management Center (FMC) UI displays that system processes are starting and login page is not working. Learn more about how Cisco is using Inclusive Language. Establish a console or SSH connection to the chassis. It keeps showing the "System processes are starting, please wait. We are able to loginto the CLI. 12:19 AM I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. Follow these steps to verify the FTD firewall mode on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then. In order to verify the FTD high availability and scalability configuration, check the labels High Availability or Cluster. Follow these steps to verify the FTD firewall mode on the FCM UI: 1. channel Use a REST-API client. 12-24-2019 Our junior engineer have restarted quite a few times today and have observerd this problem. Another great tool inherited by Sourcefire is sftunnel_status.pl. connect ftd [instance], where the instance is relevant only for multi-instance deployment. HALT REQUEST SEND COUNTER <0> for Identity service 02-21-2020 In order to verify the FTD cluster configuration and status,run the scope ssa command, run the show logical-device detail expand command, where the name is the logical device name, and the show app-instance command. Without an arbiter, if server A starts up when server B is unavailable, server A can not determine if its copy of the database files is the most current. Only advanced commands are available from the FXOS CLI. 200 Vesey Street - edited Open the file usr-local-sf-bin-troubleshoot_HADC.pl -a.output: FDM high availability configuration and status can be verified with the use of these options: In order to verify the FDM high availability configuration and status on FDM UI, check High Availability on the main page. RECEIVED MESSAGES <3> for service 7000 uuid_gw => , SEND MESSAGES <3> for service 7000 In this case, high availability is not configured and FMC operates in a standalone configuration: If high availability is configured, local and remote roles are shown: Follow these steps to verify the FMC high availability configuration and status on the FMC CLI: 1. After an attempt to upgrade our backup FMC from 6.6.1 (build 91) to the latest 7.0.4-55, the GUI does not allow login and gives the "The server response was not understood. FMC repairing Sybase/MySQL for_policy mismatch too slow, doesn't issue corrections to sensor . SEND MESSAGES <8> for IP(NTP) service Appliance mode (the default) - Appliance mode allows users to configure all policies in the ASA. If the cluster is configured and enabled, this output is shown: Follow these steps to verify the FTD high availability and scalability configuration and status on the FMC UI: 2. REQUESTED FROM REMOTE for Identity service, TOTAL TRANSMITTED MESSAGES <44> for RPC service Beginner In response to balaji.bandi. For example, there is no verification command for FTD standalone configuration. REQUESTED FOR REMOTE for service 7000 REQUESTED FROM REMOTE for RPC service 4. can verify that it still owns the database and can remain available to clients. Yes I'm looking to upgrade to 7.0. SEND MESSAGES <20> for CSM_CCM service TOTAL TRANSMITTED MESSAGES <14> for IDS Events service In this post we are going to focus on the scripts included in FTD and FMC operating systems that help to troubleshoot connections between FTD sensors and Cisco Firepower Management Center. Enter this command into the CLI in order to restart the processes that run on a managed device. If the failover is not configured, this output is shown: If the failover is configured, this output is shown: 3. Use the domain UUID to query the specific devicerecords and the specific device UUID: 4. Use the domain UUID and the device/container UUID from Step 3 in this query, and check the value of ftdMode: The firewall mode can be verified for FTD on Firepower 4100/9300. Access FMC via SSH or console connection. Let us guide you through Cisco Firepower Threat Defense technology (FTD) along with Firepower Management Center (FMC) as security management and reporting environment. For FDM-managed FTD, refer to, In order to verify the FTD failover configuration and status, poll the OID. RECEIVED MESSAGES <8> for IP(NTP) service Dealing with Cisco Firepower Management Center (FMC) and Firepower sensor communication. Phone: +1 302 691 9410 Log into the web UI of your Firewall Management Center. It gives real time outputs from a bunch of log files. Scalability refers to the cluster configuration. . Native instance - A native instance uses all the resources (CPU, RAM, and disk space) of the security module/engine, so you can only install one native instance. Grandmetric LLC The documentation set for this product strives to use bias-free language. You can restart these services and processes without the need to reboot the appliance, as described in the sections that follow. STORED MESSAGES for service 7000 (service 0/peer 0) and committed to the other copy of the database. 11:18 PM REQUESTED FOR REMOTE for Identity service # cat 'usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output', Verify High Availability and Scalability Configuration, Configure and troubleshoot SNMP on Firepower FDM, Configure SNMP on Firepower NGFW Appliances, Secure Firewall Management Center REST API Quick Start Guide, Version 7.1, Cisco Firepower Threat Defense REST API Guide, Firepower 1000/2100 and Secure Firewall 3100 ASA and FXOS Bundle Versions, Firepower Troubleshoot File Generation Procedures, Cisco Firepower 2100 Getting Started Guide, Cisco Firepower Threat Defense Compatibility Guide, Firepower Management Center (FMC) Version 7.1.x, Firepower eXtensible Operating System (FXOS) 2.11.1.x, Access from the FXOS console CLI (Firepower 1000/2100/3100) via command. Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. I was then able to add them back with the new default GW. Registration process. 3 Restart Comm. If you still have problems then you can see all the debugging messages in a separate SSH session to the sensor. ************************************************************** In order to verify the cluster configuration and status, poll the OID 1.3.6.1.4.1.9.9.491.1.8.1. SEND MESSAGES <1> for Malware Lookup Service service Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. Also I came across a command that restart FMC console services. " The information in this document was created from the devices in a specific lab environment. In addition, the other copy of the database would be unusable for mirroring SEND MESSAGES <27> for UE Channel service Learn more about how Cisco is using Inclusive Language. 2. RECEIVED MESSAGES <38> for CSM_CCM service An arbiter server can function as arbiter for more than one mirror system. Marvin. REQUESTED FROM REMOTE for service 7000 FTD does not support multi-context mode. STATE for Malware Lookup Service service NIP 7792433527 2. STORED MESSAGES for RPC service (service 0/peer 0) I have also rebooted the FMC.==== UPDATE - SOLVED ====My issue was that /dev/root was full. The verification steps for the high availability and scalability configuration, firewall mode, and instance deployment type are shown on the user interface (UI), the command-line interface (CLI), via REST-API queries, SNMP, and in the troubleshoot file. In order to verify the FTD failover status, use the token and the slot ID in this query: 4. z o.o. Last Modified. Are there any instructions for restoring from a backup or correcting the issue? 2. The arbiter server resolves disputes between the servers regarding which server should be the primary server. Thanks. PEER INFO: br1 (control events) 192.168.0.201, May 14, 2021. SERR: 04-09 07:48:50 2018-04-09 07:48:58 sfmbservice[9201]:FTDvSF-IMS[9201]: [13428] sfmbservice:sfmb_service [INFO] TERM:Peer 192.168.0.200 removed Starting a database using files that are not current results in the loss of transactions that have already been applied My Firepower ran out of space because of the bug CSCvb61055 and I wanted to restore communication without restarting it. In order to verify theFTD cluster configuration and status, run the show running-config cluster and show cluster info commands on the CLI. Not coming up even after restart. Firepower 2100 mode with ASA be verified with the use of these options: Follow these steps to verify the Firepower 2100 mode with ASA on the ASA CLI: 1. In addition to resolving disputes at startup, the arbiter is involved if the communication link between two servers is broken, z o.o. Click Run Command for the Restart Management Center Console. It is a script that shows all details related to the communication between the sensor and the FMC. Starting Cisco Firepower Management Center 2500, please waitstarted. Establish a console or SSH connection to the chassis. Is the above-mentioned command enough to start all (disabled/stuck) services? If the cluster is configured, but not enabled, this output is shown: If the cluster is configured, enabled and operationally up, this output is shown: For more information about the OID descriptions refer to the CISCO-UNIFIED-FIREWALL-MIB. REQUESTED FOR REMOTE for UE Channel service REQUESTED FROM REMOTE for EStreamer Events service, TOTAL TRANSMITTED MESSAGES <3> for Malware Lookup Service service admin@FTDv:~$ sudo su For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. How to Ask The Cisco Community for Help. REQUESTED FROM REMOTE for Health Events service, TOTAL TRANSMITTED MESSAGES <3> for Identity service I have also restarted the FMC several times. 09-06-2021 of a database. No change./etc/rc.d/init.d/console restart has not helped. All rights reserved. In order to verify the FTD failover status, check the HA-ROLE attribute value on the Logical Devices page: Note: The Standalone label next to the logical device identifier refers to the chassis logical device configuration, not the FTD failover configuration. - edited SEND MESSAGES <12> for EStreamer Events service Ensure that SNMP is configured and enabled. i will share the output once Im at site. active => 1, 2. with both the mirror and the arbiter, it must shut down and wait for either one to become available. SEND MESSAGES <22> for RPC service In this example, curl is used: 2. 5 Reset all routes STATE for RPC service Trying to run a "pmtool EnableByID vmsDbEngine" and "pmtool EnableByID DCCSM" or reboot of the appliance does not work. In this example, curl is used: 2. There I saw they checked "pmtool status | grep -i gui ". SEND MESSAGES <137> for UE Channel service In order to verify the cluster status, use the domain UUID and the device/container UUID from Step 6 in this query: In order to verify the FTD cluster configuration, use the logical device identifier in this query: For FXOS versions 2.7 and later, open the file. FCM web interface or FXOS CLI can be used for FXOS configuration. In this example, curl is used: 2. STORED MESSAGES for Health service (service 0/peer 0) Be careful, if you run it from the FMC and you have hundreds of sensors it will reestablish all communication channels to all of your sensors at once. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14541] sftunneld:stream_file [INFO] Stream CTX initialized for 192.168.0.200 It let me delete and add the default gateway with the generic Linux command. Please contact support." In order to verify the cluster configuration, use the domain UUID and the device/container UUID from Step 3 in this query: FCM UI is available on Firepower 4100/9300 and Firepower 2100 with ASA in platform mode. Good joob, let me tell you Im facing a similar issue with the FMC, this is not showing all events passing through it, Im thinking to copy the backup to another FMC and check. Tried to restart it byy RestartByID, but not running. 2. New here? error. root@FTDv:/home/admin# manage_procs.pl 2 Reconfigure and flush Correlator Your email address will not be published. The restarting of the box did the trick for me. 0 Exit If the primary server loses communications 02-21-2020 09-03-2021 If the value is not empty, then the FTD runs in container mode: Follow these steps to verify the FTD instance deployment type on the FXOS CLI: Follow these steps to verify the FTD instance deployment type via an FXOS REST-API request. It unifies all these capabilities in a single management interface. /Volume/home/admin# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 24404httpsd (system,gui) - Running 24407sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - Running 24408ESS (system,gui) - Running 24437DCCSM (system,gui) - Running 25652Tomcat (system,gui) - Running 25805VmsBackendServer (system,gui) - Running 25806mojo_server (system,gui) - Down, /Volume/home/admin# pmtool status | grep -i downSyncd (normal) - Downexpire-session (normal) - DownPruner (normal) - DownActionQueueScrape (system) - Downrun_hm (normal) - Downupdate_snort_attrib_table (normal) - DownSFTop10Cacher (normal) - Downmojo_server (system,gui) - DownRUAScheduledDownload - Period 3600 - Next run Tue Aug 30 10:02:00 2022, /etc/rc.d/init.d/console restartStopping Cisco Firepower Management Center 2500okStarting Cisco Firepower Management Center 2500, please waitstarted. Follow these steps to verify the FTD high availability and scalability configuration and status via FMC REST-API. /etc/rc.d/init.d/console restart". We are using FMC 2500 ( bare metal server USC model ). Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open the troubleshoot file and navigate to the folder -troubleshoot .tar/results---xxxxxx/command-outputs. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 failed on port 8305 socket 11 (Connection refused)MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] No IPv4 connection to 192.168.0.200

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