staysure contact email

. Partnerships/Bespoke Events. Excellent customer service. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. 0000018906 00000 n Travel with confidence with award-winning Travel Insurance for your next break. We also ensure all reviews are published without moderation. 0000003360 00000 n No administration fee is changed while making changes through MyStaysure. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. We are . Thank you for your feedback and your kind comments, we will pass your comments on to the team. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Verification can help ensure real people write reviews about real companies. . The outcome was very favourable and I booked for our long stay holiday with confidence. Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . Given that she assured me TWICE that I was covered, I think this is inadmissible. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. View job description, responsibilities and qualifications. Thank you for your kind comments, we will pass them on to the team. It can help give you peace of mind when youre going on holiday. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. We have always used Staysure for our travel insurance and have always been satisfied. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. There are 48 customers that Staysure, rating them as bad. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . After several lengthy phonecalls from overseas, each time with a waiting time of 5-10 mins, I was put through to a person at the Claims dept who reiterated that my policy did not cover cancellation. Do you agree with Staysure Travel Insurance's 4-star rating? Thank you for choosing StaysureKind regards, Alex, Dear Ms JohnsonThank you for taking the time to leave a review.I am glad to hear that you find the agents very helpful when arranging your insurance.Kind regardsEmma, Information provided by various external sources. Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. . However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. Many thanks. Best and worst companies at resolving issues. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Write to us. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. 0000015353 00000 n The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Tried again signed in, same thing again. Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. We use dedicated people and clever technology to safeguard our platform. %PDF-1.5 % Thank you for choosing Staysure! We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. Mon - Fri. 8:30am - 8:00pm. It goes against our guidelines to offer incentives for reviews. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. All rights reserved. To contact our press team, please email [email protected]. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. Both our Single Trip and Annual policies have an upper age limit of 85. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. Dear Ann Ford Thank you for your comments. You can also amend any misspellings, and correct ages, for anyone named on the policy. Mon - Fri. 8:30am - 8:00pm. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. 0000275647 00000 n | Read 219,221-219,240 Reviews out of 219,250. . Call our UK contact centres free. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. Thank you for choosing Staysure Kind regards, Katie. Thank you, Dear Dorothy A Hughes Thank you for your comments. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. If you need to make a claim, we'll make it as easy and stress-free as possible. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Over 700 people work across our brands and our head office is in Northampton. They weren't sent to her email address, which would have been simple. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. Dear Austin D, Thank you for your feedback. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. My parents and I booked a holiday and he was diagnosed with terminal cancer. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. My insurance company sorted our claim within a week. 0000003186 00000 n 0000284751 00000 n 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. We're hiring a superstar Group SEO Manager. Registered ofce: First Floor, Grand Ocean . Anyone can write a Trustpilot review. I called the Staysure team to renew my annual travel insurance, I needed to change my destination and medical information. 0000022612 00000 n Thank you for taking the time to leave feedback. I decided on this option thereby leaving myself uninsured for this short period. (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? 0000004682 00000 n Or you can visit our Help Centre to see if weve already answered your question. 9:00am - 5:30pm. Or if calling from outside the UK +44 1604 210 845. Please use the following address to get in contact with us. They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. It goes against our guidelines to offer incentives for reviews. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. See the latest vacancies here at Staysure. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. Finalised the policy. So patient and helpful. Sun. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Telling us about your conditions is simple and straight-forward. 0000276048 00000 n To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Do you agree with Staysure Travel Insurance's 4-star rating? You can change your address by accessing your 'MyStaysure ' Account. Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. We use some essential cookies to make our services work. On My Staysure, you can update your address and contact details, including telephone number and email address. Consequently I always get a quote from them for all my insurances. When I complained the agent more or less said" take it or leave it"! I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. I cannot fault any aspect of the help and support they provided. Covering your medical conditions on your expat travel insurance is worth doing right. Staysure in Northampton, ENG What email should the hiring manager contact you at? After paying for. If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. We are sorry to hear that you had difficulties getting in touch with our underwriter. email: info@csal.co.uk / www.csal.co.uk . 0000022333 00000 n Get contact details including emails and phone numbers (business & personal). Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. Please call our customer service team who will happily up date the matter further for you. 0000249488 00000 n Staysure PGA Seniors Championship moves to Scotland. The Claims dept said I should contact Ms X. Very pleased with Melvin, he explained everything we needed to know. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Think prices/ service good apart from this. Dear Mrs CG JonesThank you for your comments. Please input a valid email address. 0000006632 00000 n Anyone can write a Trustpilot review. 202 45 The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. Service was second to none. Call our contact centre on +34 952 010 057. . With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Location: Hybrid - Travel to Northampton or London 1-2 times per month. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Can only give a reveiew on the quote offered using the website. Good Service call handler was knowledgable and helpful. Thank you for your feedback and your kind comments, we will pass your comments on to the team. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. declared conditions. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? 0000296574 00000 n 0000007006 00000 n Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. 0000020817 00000 n Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Finished within a few minutes and documents came through safely. Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. 0000009432 00000 n Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. Their cover includes repatriation to the UK which is a must have with the companies I travel with. It was founded in 2004. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . 0000250391 00000 n We use cookies to make our services work and collect analytics information. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. The site was easy accessed & easy to use as Im not very technical. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. 0000284646 00000 n Staysure has collected 106 reviews with an average score of 2.84. Many thanks. Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. 0000021984 00000 n I phoned in and spoke to Richard who was very helpful. Wouldn't go anywhere else for our travel insurance. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . So I continued to put in all our medical conditions and it was quite straightforward. Thank you for choosing Staysure Kind regards, Ross. Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Automotive. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Our policies are written in English, making it easier to understand what youre covered for. So you can be confident that youve got the right cover, thats tailored just for you. Staysure Expat Claims . Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Best phone call I have made in a long time. You can be certain that youre talking to the right person at the right time. Date of experience: April 28, 2023. You've accepted analytics cookies. Useful telephone numbers - we are here to help you Call our Customer Services Team If you have a query or need to amend your policy in any way 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Call our 24 hour Medical Emergency Support If you require medical assistance whilst on holiday +44 1403 288 414 Freephone when calling from a landline within the USA +1 844 780 0639 Purchasing this product was easy enough but once we needed to claim things were not so easy. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Registered office . Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. Joanne was excellent at listening and explaining my options for cover. 0000006892 00000 n A Quality Stay at an Affordable Price. 0000009570 00000 n Thank you for choosing Staysure! 0000005472 00000 n Companies can ask for reviews via automatic invitations. Did not have to use Staysure as holiday went without hitch. Consumer guides, newsletters, surveys and more! When I contacted Ms Xabout this, she told me to contact the claims dept. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. We're proud to be specialists in covering pre-existing conditions. Unfortunately Trustpilot does not allow us to post our contact details in these replies. 202 0 obj <> endobj xref Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa).

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