Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Not enough money? They make it easy and stress free. He said, "ok, that should do it" NO, it didn't work. He kept saying I wouldn't be able to track it until 24 hours. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Tap View orders . Yes, monthly billing will continue for certain charges and taxes. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. To suspend your service, please sign in toMy Verizon, or use the My Fios app. 30 days or greater if you are a member of the National Guard. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. How do I get my In-Store Pickup? Have a phone you love? I only had 215 and spent all of my money on my phone. Privacy Policy. Wondering if anyone knows what if anything I can do on my own tonight. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Add, manage, and cancel all your subscriptions in one place. It can help you save money and allows you to keep your telephone number. This suspension option is only available once every 12 months. This was back in late February and early March. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. and our Follow us on Twitter @VZWSupport, Have a phone you love? I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). You should be good just make sure you ask who ever helps you. If you have multi-device protection on your account, it will continue to be billed. For more information, please see our NidiaA_VZV $199.99 was $249.99 Pricing reflects 20% savings. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Hopefully this issue has been resolved. Verizon customer now for 17 years but just about to end! He sent a link and I entered pmt info again. Each time your order changes, you will receive a new confirmation. The person he spoke with said that they couldn't get the order to open up that something was wrong. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. The duration of your suspension will not count towards your bundle-term commitment. Call Verizon. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Once you are signed in to your My Verizon account, youll be able to make changes to your service. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. kindagaybutsowhat 3 yr. ago Cookie Notice I have never had to worry about a wait getting somebody to pick up the line. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Due to inactivity, your session has expired. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. New comments cannot be posted and votes cannot be cast. I gave it from Wednesday night until Monday morning. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. Customer service is closed. Fraud dept phone number is: 888-483-7200, option 3, then option 1. I was told that for my order, they had a problem on their end and all I could do was wait. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. The iPhone 14 Pro Max is. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Check out the latest deals from Verizon on smartphones, accessories and more. Your service can be suspended between 30 days to 9 months. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Please Verizon, how can I get my iPhone. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Check Order Status. Thanks, I was transferred so didn't have to call but that's the number if it's helpful to anyone else. To suspend your service, please go to My Verizon. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. ScootinFruity 9 yr. ago. Your bill may be impacted if your mobile number is disconnected. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Note: Only an Account Owner or Account Manager can request that a pending order be removed. I asked them to re-run my card again, and they said it was declined a second time. 4. May require scrolling down. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. All of them are clueless so far today. Due to inactivity, your session will end in approximately 2 minutes. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Excludes Verizon Prepaid plans. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! When I tried contacting a live chat agent, nothing could be done either. How do I make a Curbside or Doorside Pickup? At this point don't think my phone is shipping by 10/22. 256 gb iPhone Pro, Sierra Blue. Plus get discounts. Cookie Notice For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Will it take longer to get to me now? Can someone please help me figure out why this order is taking so long? Please follow us on Twitter @VZWSUPPORT. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. There is a one-time charge to initiate a vacation suspend. Please sign in again to continue. Tap the Account tab (at the bottom). You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Go to the Pending account changes page in My Verizon to remove or cancel an order. I did that, but ended up cancelling my order that Wednesday because there was no progress. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Get $360 when you bring your phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can't have more than one pending order on your account at a time. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Order previews are not automatically sent. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. You can also access your account with the My Verizon Mobile app. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. Excludes Verizon Prepaid plans. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Received an error message that I needed to speak to someone. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Last night I started a line with Verizon and ordered a used phone through them. Fraud dept phone number is: 888-483-7200, option 3, then option 1. New comments cannot be posted and votes cannot be cast. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? You can't complete additional orders while you have a pending order on your account. Please let us know if you need additional help. Sign in to manage & troubleshoot your services. Welcome to /r/Verizon! Note: Only an Account Owner or Account Manager can request that a pending order be removed. Click Orders, then click View order status. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Sign in to manage & troubleshoot your services. You must reconnect service to the mobile number before the 3 years and 90 days are up. when the site is full of bugs? During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Placed an online order 5/6 at 11:38am. Correct answers are available for this post. Correct answers are available for this post. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. iPhone 13 Order on hold and action required, but terms and conditions not required. I will update my post if it does but I highly doubt it will. If those rates are normally lower, youll continue to pay that lower price as your rate. Correct answers are available for this post. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Is there anyone from Verizon who reads and responds to these messages? So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Tap Bill . Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. You may get multiple order previews if there are changes made and other previews sent. Each suspension type offers a different maximum suspension period and a different billing arrangement. Sorry about the inconvenience with your order. After we are both following eachother, please send me a direct message so I can review this for you. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. ago Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. They should've sent you an email about your order being put on hold. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Create a work order to pause your services on the day you specified. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Thank you! Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). I apologize for the delay with your order. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Go to the Pending account changes page in My Verizon to remove or cancel an order. It still says on hold after doing all that. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. Thank you. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. During the suspension, you wont be charged for voice, data or feature subscriptions. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Any normal person would have moved to another provider (AT&T) in my case. It still says on hold after doing all that. This service may not be available in all areas. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Sign-in to My Verizon Fios today! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What is Verizon's return policy? I have zero trust in Verizon at this point. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. I was wondering why I had not received notification that the phone had shipped. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. I did that, now my order i on hold with action required which is Review and accept T&C. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? thanks haha made my night a little beetter. When I called support I could not get through to a person. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. llyndrael, Perhaps your phone is missing and you want to make sure no one else uses your line. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Scroll to the bottom then tap Documents & receipts . How do I make a Locker Pickup? Received an email notice to finish my purchase a couple of hours ago. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. Will it take longer to get to me now? I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). And another thing I noticed is that the agents have an itch for reordering. I sent an e-mail just as you did and still have never received a response. Have a phone you love? Archived post. illness). If it were to be delivered you would have a tracking number over night. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The only change you can make on a suspended account is to change the restore service date. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How can I? I went to My Verizon and the order isn't even showing as a recent order. We do not hold mobile numbers for non-voice devices (e.g. The app keeps telling me to "take action": "To process your order, we need you to take action. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Excludes Verizon Prepaid plans. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Thanks, everyone, for your helpful responses! Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device.
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verizon order status on hold