So lovely and understanding! It might be okay to wear out to dinner and that's it. Still cant see it? I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. System won't accept order number stating it's invalid. Hello Isabella, thank you for your review regarding your most recent experience with our brand. They have no real customer service just a bunch of people leading you to the next. Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. I am 5'5 and weigh 138 pounds. For your security, we cant change your email address. They put the blame on the client. 3. As soon as you place your order, were on it we know you need it fast! NastyGal ranks 2497th among Women's Clothing sites. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item Your refund will be processed as soon as we get your items back. Really appreciate the help! Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! It's not worth it. Initial order was never delivered to me. If it's before the advised shipping date and you've had your dispatch email, then its on its way. (and shes lookin better than ever). When did you go so downhill as a brand? Please note, you won't be able to select Apple Pay if you've applied a gift voucher. I've been trying to get a refund after returning an order over 7 months ago. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. I contacted Nastygal. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). The remaining balance will stay on your gift card. I spoke to Shay and they were so helpful and I was able to get a refund. Date of experience: 12 April 2023. You have also been charged 2 for the returns fee. Please allow 4 - 5 weeks for delivery to Hawaii. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Why wasnt it specified on the order page? I ordered a pair of boots in a size 8. A whole week later than expected delayed delivered date due to Black Friday. Would give 5 stars but half my order didn't arrive. Just visit the Nasty Gal website and place your order. Take care x, Wow what an easy and helpful on line customer care service. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. Is this your company? Select your preferred return option (Print returns label at home or in store options). They weren't leather and too small, poor quality. I urge you to check the reviews before ordering from this vendor and if you know like I know, you will not order from them period!!! Verification can help ensure real people write reviews about real companies. Was sent brown coat? It goes against our guidelines to offer incentives for reviews. Many thanks, The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. She kept asking me for it. You will need your order number and email/last 4 digits of your phone number. The carrier was unable to deliver your package. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Nasty Gal: Look What's Arrived | Milled I am outside of the returns policy, can I return? Please do not return the item to us without speaking to our Customer Care team. 20% OFF Nasty Gal Promo Codes & Coupons April 2023 Our App got a makeover My order number is GUS107732612. I contacted Nastygal on facebook and they wrote that there is no number to call. Leave this blank if you'd like to publish your review anonymously. Youll need to place another order or return any unwanted items. Have a lovely day, take care! She threw in a joke, too, which set the tone for my day. Here are 8 tips for writing great reviews. Customer service is not helpful at all. Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. 50% Off Nasty Gal Promo Codes & Coupons | April 2023 x. I had an issue with my return and Nikki S. was a great help! Once you have processed and paid for your return in the portal you're ready to post it off! If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. I can't see the refund on my bank statement? These things happen but so glad I got it sorted so quickly! If it's after 9pm on that date then its late. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. Original packaging is not required! Highly recommend. x. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. 60% Off Sitewide Sale (Nasty Gal Coupons) . Update: Thank you for sending this over. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Login to our returns portal. My address is Kimberly Roberts 622 Collins Rd. I am so upset and angry to go through this days before Christmas. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. This is a very poor way to treat your customers. I can see this information provided on the 7th February by our customer service team is correct. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. You'll no longer receive an invoice in your parcel. Make sure youve entered it in the Redeem Gift Voucher box at the checkout. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. Is this your brand on Milled? If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Just to contact facebook. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. Give us a shout on the Contact Us form. Extra 10% Off | Nasty Gal Promo Codes. Reply from Nastygal. I had to leave the dance floor and tie a sweater around my waist. What are you thoughts on Nasty Gal clothing brand? You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Wow. (and shes lookin better than ever). Code. Find out how we combat fake reviews. I was blown away when it arrived this morning! The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. Expiration date. I told her I never received one and therefore did not have one. Were really sorry to hear that youve received an item thats not in perfect condition. Email sent: Oct 24, 2022 12:02pm. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. * Please note: The shipping times shown are from the order date. #1 Jefferson, Wi. I don't know what to do to get my refund from NastyGal. I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. I also had my bank account of my social security money drained, do to fraud by someone. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Your cookies are disabled. April 26. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. When returning a parcel please follow the process below. *Please note that Apple Pay does not work on the Nasty Gal app. Don't buy this dress! Your package might be coming in more than one shipment. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Poor service, no free returns, Hello Olga,Thank you for getting in touch and for btaking the time to leave your review.I'm sorry to hear about the experience you have received when shopping with our brand on this occasion. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. Different size and properties to the advertised item. I immediately ordered another pair in a size 8 for my daughter for Christmas. Item delivered and returned on 14/04/2023. If you have any further questions related to your delivery, please contact our Customer Care team. The whole process was very quick and simple. Make sure you keep proof of postage! It's sad to see how bad this company has gotten. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. 4. Nastygal Reviews | Read Customer Service Reviews of nastygal.com See code. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. I placed an order from Nasty Gal on December 12. I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. It took a month to arrive. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. Code. Thanks, Jayne Y! AGAIN, in a size 6! Once logged in to the portal, select the . We use dedicated people and clever technology to safeguard our platform. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. In a matter of two hours, the dress started falling apart. I do NOT recommend Nasty Gal. Please note: All payments must be made online when placing your order. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. If you know of another way to reach them that we don't show here . Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Refunds are sneaky things and can show up in a couple of places: 1. **Well cover duty costs on all orders. I don't even know how they still have a website, I guess because they steal people's money and keep the products. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". Don't worryyou have options! The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. You can find fashionable clothing for man and woman. This will surely increase the credibility of your complaint. Thank you, HI Naomi, Thank you for your review. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. 2. You will need your order number and email/last 4 digits of your phone number to access your return options. So helpful and friendly. They suck and don't even apologize for all of this [censored]. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. x. Claim it. You can check shipping timescales here. I was dancing and I certainly wasn't jumping around and going crazy! I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! 4. So, I contacted them via email because they don't have a phone number. Log into your account, select payment details and either add, delete or edit your payment options. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. Find out how we combat fake reviews. I don't have the invoice from my parcel, can I return? I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. Literally FedEx is the worst delivery service ever! standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select " Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once you have processed your return in the portal you're ready to post it off! nastygal.com Look What's Arrived Your wardrobe refresh just dropped. And boohoo. 20%. Once you have processed and paid for your return in the portal you're ready to post it off! Take CareHamza. "Hello from Florida! I am close to reporting them as fraud as this cannot happen to other people. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. We do not have the ability to place an order on your behalf. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! You'll get an email once we receive your returned item. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. To take advantage add to bag (like you would a product) and the discount will be By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Dont waste your time. I was never able to successfully change it. If you do not want to consent to this use, please do not contact us other than by email. 1. We need to allow this timescale for the courier to investigate this. You can track your order at the top of this page using your order number from that email. It's that bad. The quality is really good, I like my new clothes very much. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. Or, let us know using the 'contact us tab and we can have your item(s) resent. I kid you not. They said this couldn't be done either. This complaint was posted by a verified customer. Good to know We've gone paperless! It's fantastic to hear you found our service to be excellent, and you like your new clothes. Share your photos and videos with others to prove the truth of your words. I would like more then 20percent of my purchase for the inconvenience and the damage. I don't have the original packaging, can I return? - Make sure the offer can be used for what youre purchasing. She did not help me at all. Returns and Refunds I called a number that is associated with Nastygal. I rather have not purchased if I had known! By contacting us, you consent to us recording and retaining a transcript of your conversation with us. Your Only Thorough Guide To the Nasty Gal Return Policy Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. Select your preferred return option (Print returns label at home or in store options). When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. - AGG06869-440-24 The halter tie at the neck also broke in two. Hi there,Thank you for this review, it's great to hear you love the clothing you received and enjoyed our speedy delivery service. Sent back a pair or boots thst didnt fit over a month ago and had nothing! It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. 70% off + Extra 10% off Nasty Gal Promo Codes. Qty: 1 Size: 10 Colour: Yellow This does not affect your statutory rights. Contact Us If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. The buttons were ripped off of the seams. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. Took minutes. This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. Replies to negative reviews in < 24 hours. They messed up my address and didn't contact me, which is why I didn't receive my order. Absolutely horrible. Please get in touch with using one of the below options. To change your preferences, log into your account and click on contact preferences. A lot of our production is based in the UK, which means our products will come with UK sizing. You will be contacted by email to verify your review. Disgusting business let's put them out! For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Both my dress and my cami tank top came broken. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. I email once a week and each time they ask me to wait until a certain date before they will process a refund. Thanks, This email was sent August 19, 2022 12:06pm. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. Login to our returns portal. If this isnt available, in your area then youll need to get in touch with your local post office. Your browser does not support embedded videos. Buy From Nasty Gal's USA Online Store - International Shipping Strengthen your review by uploading photos & videos. 2. Is this your brand on Milled? Garbage ability to fix a problem. Liked the products but the returns process is crazy. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Nasty Gal Return Policy: 5 Things you Need to Know | Carrot Our App got a makeover Download the app for an exclusive extra 20% OFF*. Desired outcome: Hi ThomasThank you for taking the time to leave this review. We dont offer exchanges, but you can return your package and order again. I will be sure to pass on your thanks. I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. The total amount was 847.00 . Floral Embroidery Detail Wrapover Mini Dress 2. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Repack your items. Will definitely be ordering again especially with such a good customer service team! The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Claim it and get a lot of features. It has still not arrived and it is now the 12th of December. Not ordering online ever again. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. Our returns portal is currently unavailable, were working hard to get this fixed asap. I should have checked the reviews prior to ordering because they are horrible! Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. I bought the gold chainmail dress from Nastygal for my birthday party last night. Track Your Nasty Gal Order Status - AfterShip Do not order from them. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description.
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nasty gal package never arrived